Terms of Service

"Service" means the klaaro.ai platform, including the website, application, API, and any related tools and features operated by us. "We", "us", "our", or "Klaaro" means synsugar GmbH, operating the Service. "Customer" or "you" means the person or entity that has accepted these Terms or uses the Service. "User" means any individual who accesses the Service under your account. "Account" means the account you create to use the Service. "Content" means any documents, files, or materials you upload or submit to the Service. "Customer Data" means Content and any data extracted, generated, or stored by or through the Service in connection with your use. "Subscription" and "Plan" mean the pricing tier or plan you have selected (e.g. Free, Business, Enterprise) as described on our website or in your order.

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. These Terms apply to all Users who access the Service under your Account.

You must be at least 18 years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of a business or other entity, you represent that such entity is duly organized and that you are authorized to act on its behalf.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your Account. You must promptly notify us of any unauthorized access or use. Unless we agree otherwise in writing, you may maintain only one Account per natural or legal person.

You may use the Service to upload documents, run AI-powered extraction pipelines, configure classifications and schemas, manage structured data, view dashboards, export data, and use our API and integrations in accordance with your Plan. You are solely responsible for your Content and for ensuring that your use of the Service complies with all applicable laws and third-party rights, including intellectual property and privacy rights.

You may not use the Service for any illegal purpose or in violation of any applicable law. You may not infringe the intellectual property or privacy rights of others, or attempt to gain unauthorized access to our or any third party's systems or data. You may not reverse engineer, decompile, or disassemble the Service (except to the extent permitted by applicable law), circumvent usage limits or access controls, resell the Service as a standalone offering without our consent, distribute malware, scrape or overload our systems, or use the Service in any way that could harm us or other users. We may suspend or terminate your access immediately for any violation of this section.

Free and paid plans are described on our website and in the pricing section of the Service. Fees for your chosen Plan and any overage (e.g. per-page charges) are as stated at signup or in your order. Prices are in the currency indicated (e.g. EUR). We may change fees with reasonable notice; continued use of the Service after the change constitutes acceptance unless we otherwise allow you to cancel without penalty.

Subscription fees are generally payable in advance. We may invoice you where applicable. If you fail to pay when due, we may suspend or terminate your access. Refunds are provided only as required by applicable law or as expressly stated in your Plan. Payment processing may be carried out by a third-party processor designated by us.

You retain all ownership rights in your Content and Customer Data. We do not claim ownership of your content. By using the Service, you grant us a limited, non-exclusive, royalty-free license to use, process, store, display, and backup your Content and Customer Data solely to operate and provide the Service. Our platform, software, branding, documentation, and all other materials we provide remain our property. Nothing in these Terms transfers any of our intellectual property to you.

Each party agrees to keep the other party's confidential information confidential and to use it only for the purpose of performing under these Terms. Confidential information does not include information that is or becomes publicly available through no fault of the receiving party, was rightfully known to the receiving party without restriction before disclosure, or is independently developed without use of the disclosing party's confidential information.

Our processing of personal data in connection with the Service is described in our Privacy Policy. For business customers who require it, a Data Processing Agreement (DPA) may be available on request, including for Enterprise plans or where required by applicable law.

The Service is provided "as is" and "as available." We do not warrant that the Service will be uninterrupted or error-free. AI-generated classifications and extractions are not guaranteed to be accurate or complete; you are responsible for verifying any results before relying on them. To the extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, consequential, special, or punitive damages (including loss of profits, data, or goodwill) arising out of or in connection with these Terms or the Service. Our total aggregate liability for any claims arising out of or related to these Terms or the Service shall not exceed the fees you paid to us in the twelve (12) months preceding the claim, or one hundred euros (€100), whichever is greater. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless synsugar GmbH and its affiliates, officers, directors, and employees from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your Content, your use of the Service, your breach of these Terms, or your violation of any law or third-party rights.

These Terms remain in effect while your Account is active or as long as your Plan continues. We may terminate or suspend your access with notice where required by law, or immediately for cause (including breach of these Terms or non-payment). You may terminate by closing your Account. Upon termination, your right to access and use the Service ceases. We will handle return or deletion of Customer Data in accordance with our Privacy Policy and any applicable DPA.

These Terms are governed by the laws of Germany, without regard to conflict of law principles. If you are a merchant, the place of jurisdiction for any disputes shall be as permitted under German law. We may amend these Terms from time to time; we will provide notice of material changes (e.g. by email or in-app notification). Continued use of the Service after the effective date of the changes constitutes acceptance, unless we require explicit acceptance. These Terms, together with the Privacy Policy and any order or DPA, constitute the entire agreement between you and us. If any provision is held invalid, the remaining provisions remain in effect. Notices to you may be sent by email or in-app; notices to us should be sent to the contact address below. Our failure to enforce any right does not waive that right. We may assign these Terms; you may not assign without our prior written consent.

For questions about these Terms, contact us at:

synsugar GmbH (Klaaro / klaaro.ai)
Email: legal@klaaro.ai or the support/contact details provided in the application.

Our Privacy Policy describes how we collect, use, and protect your data.